Network Solutions - London Ontario

Solutions >> Network Solutions

Remote Desktop Service

What is Remote Desktop Support?

Remote Desktop Support is a service that enables a technician to connect to your computer via the Internet from virtually any remote computer, laptop or Pocket PC in the world. The technician can then use the technology for the purpose of computer repair and diagnostics. Unlike a typical VPN connection (which will give a remote PC access to the company network) Remote Desktop Support will actually allow you to see your connected PC or laptop being repaired, as though a computer technician were sitting directly in front of it.

Why Should Customers With Computer Problems Use Remote Desktop Support?

The top 3 reasons our customers use and enjoy this service are:

Convenience: In the majority of cases, a technician can fix the problem immediately, without ever being on site. Remote Desktop Support also helps you to avoid having to take your computer to a repair shop, where you may have to wait days to get it back.
Ease-of-Use A phone call puts you in touch with a Microsoft Certified Technician who explains what the problem is while you watch him or her fix it before your eyes.
Security: You can easily lock your personal and private files & folders while a technician is fixing your computer. You would be unable to do this if your computer were in a repair shop.

Remote Desktop Support is an affordable and convenient alternative to having to take your computer into a repair shop or have a technician visit your home. With Remote Desktop Support you and your computer can remain in the comfort of your home and watch while a Microsoft Certified Technician resolves your difficult computer issues from a remote location. Remote Desktop Support is:

Convenient and Reliable: A technician remotes into your computer from their computer. The problem gets resolved without your computer leaving your home and you can even watch the work as it's being done!
Fast: Average response time is approximately five minutes*. Plus, because you don't need to take your computer anywhere you experience less down-time.
Effective: Remote Desktop Support can resolve about 60% of all computer problems. The only time this service will not work is if you are having Internet connectivity problems, have a computer that won't boot up or a friend hard-drive.

*Available 9-5, Monday-Friday